Programme Support Officer

About Us

GOAL has responded to the world’s major humanitarian crises since its founding in 1977, working with vulnerable communities in 15 countries across the globe with a dedicated team of 3,500 personnel. While GOAL continues to be an agile first-responder to humanitarian crises, it is also committed to working with vulnerable communities to help them survive crises and support them on the road to recovery.

Job Purpose

The Programme Support Officer (PSO) will play a vital role in the Head Office support of GOAL’s country programmes and will be part of the HQ Operations Team. Working in a fast-paced environment and undertaking tasking which will touch on a wide range of GOAL’s overseas programmes and HQ functions, they will be responsible for a broad and varying range of duties including grant management and country support

Grant Management

• As directed by team leadership, provide support to the Middle East Desk and wider Operations Team members in their administration and management of GOAL’s portfolio of grants or other country programme related tasking during busy periods.
• Provide support for country programmes in the development of reports and proposals as required.
• Develop a working knowledge of mechanisms used to report to major donor agencies, specifically: Irish Aid’s Programme Funding and humanitarian instruments; USAID; ECHO; EuropeAid; FCDO; etc. Develop familiarity with relevant donor guidelines in the event that support is required.
• Ensure management and adherence to schedules related to donor grant management priorities
• Maintain GOAL’s registrations with all key donors.
• Gap fill for Desk Officers on leave / in the field / role under recruitment as required.

Country and Operations Team

• Arrange and minute communications for weekly team meetings and programme review committee meetings and others as requested.
• Provide support on the consolidation and review of the Annual Country plans.
• Support the Director of International Programmes on the GOAL Programmes Subcommittee preparation, and other management information for GOAL board meetings as required.
• Work with the Communications Department and country programme teams to develop and submit high quality case studies, stories of change or success stories and media input.
• Emergency support - Providing general support for Desk during emergency response, including sitreps and GMS support.
• Ensure and maintain GOAL registration in countries of operations.

Information Management:

• Providing support to improve integrity and ensure the Grant Management System, GMS is up to date
• Where required, support the maintenance of key departmental systems including the internal SharePoint page and grant management system.

Other Responsibilities:

• Be prepared to assume a wide range of other activities as prescribed by the line manager.

Requirements

Essential

• A Bachelors’ degree in a relevant subject.
• A minimum of one years’ experience working in an NGO in a field-based or HQ role. Further field or HQ based experience a benefit, particularly in programmes focused roles.
• Experience in administration with demonstrable capacity for delivering accurate work on time in a dynamic and multi-priority context.
• A strong sense of mission and appreciation of the aims and objectives of GOAL.
• Adept in use of Word, Excel, PowerPoint.
• Fluent in spoken and written English with strong communication and analytical skills.

Desirable

• Demonstrable experience in donor relationship management, including grant management, proposal and report writing, ideally within the development context and/or with GOAL’s key institutional donors (Irish Aid, USAID, FCDO, ECHO, EU DevCo, UN agencies, etc.). Familiarity with key donor priorities and grant implementation, monitoring and evaluation guidelines.
• Strong working and contextual knowledge of the Middle East.
• Specific knowledge or experience of GOAL’s thematic programme or sectors

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**GOAL offers staff flexible working with our hybrid model, we require our HQ employees to work 2 days per week from our office in Dun Laoghaire, Dublin**

GOAL is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We foster an inclusive culture where all voices are heard and valued, we are particularly eager to receive applications from women (and other underrepresented groups). We know that the more inclusive we are, the better our work will be. If you would like more information or have any special requirements or needs that would support you during the recruitment process then please contact the Recruitment team recruitment.hq@goal.ie ;

All employees share in the responsibility for fulfilling GOAL’s commitment to equal employment opportunity and equal treatment. GOAL does not discriminate against any employee or volunteer; or any applicant for employment or volunteering on the basis of age, gender identity, ancestry, political opinion, civil status, medical condition, ethnic background, disability, race, religion, sexual orientation, or any other characteristic protected by applicable laws.

Accountability within GOAL

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability: 1) Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols; 2) Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area; 3) Report any concerns about inappropriate behaviour of a GOAL staff or partner.

Safeguarding

Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

General Terms and Conditions

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.