IT Solutions Analyst

About Us

GOAL has responded to the world’s major humanitarian crises since its founding in 1977, working with vulnerable communities in 15 countries across the globe with a dedicated team of 3,500 personnel. While GOAL continues to be an agile first-responder to humanitarian crises, it is also committed to working with vulnerable communities to help them survive crises and support them on the road to recovery.;

Job Purpose

GOAL International are currently recruiting an IT Solutions Analysts to support the IT Solutions team. The purpose of these roles is to analyse and meet GOAL’s business needs through the creation and administration of automated, data-driven solutions. Using business and data analysis tools, the Analysts will work closely with IT and extra-departmental stakeholders to understand and support a variety of business functions.

Key Areas of Responsibility

Data Analytics:

• Conduct detailed data analysis on data usage across business processes and provide insights for improvement of these.
• Develop and maintain Power BI reports to provide internal and external stakeholders with timely, accurate information to assist decision making and communication.

Business Analysis:

• Provide analysis of IT-related business problems in GOAL related to data management and business solutions infrastructure.
• Liaise with departmental stakeholders to agree concepts, designs, and plans for IT Solutions.
• Work with tools like MS Planner to ensure that projects are managed on schedule.

System Management:

• Maintain oversight of recently deployed systems and provide front-line support to users.
• Coordinate, plan, test, document and execute system upgrades.
• Serve as the primary contact for implementation partners, including raising support tickets and change requests.

Learning:

• Aid in the development of training programs to support the rollout of IT projects to end-users.
• Deliver training and inductions for end-users of IT solutions as well as regular Digital Skills sessions.

Skills & Qualifications:

• Enthusiasm to engage with IT functions across HR, Finance, and other Business areas.
• Proven ability to exercise discretion in dealing with sensitive information.
• Committed to delivering high-quality customer service.

Desirable Skills:

• Knowledge of industry recognised methodologies for Project Management, AGILE development and Change Management (e.g. ADKAR, SCRUM, Prince II, PMP).
• Experience with PowerBI or similar data visualisation tools.
• Experience with SharePoint.
• Any previous data-oriented experience or completed courses are desirable.;

**GOAL offers staff flexible working with our hybrid model, we require our HQ employees to work 2 days per week from our office in Dun Laoghaire, Dublin** ;

We strongly encourage you to apply even if you do not meet every single requirement listed.; At GOAL we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just contact our Recruitment Team at recruitment.hq@goal.ie;;;

GOAL commitment to Diversity, Equity and Inclusion:;GOAL is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We foster an inclusive culture where all voices are heard and valued, we are particularly eager to receive applications from women (and other underrepresented groups). We know that the more inclusive we are, the better our work will be.;

All employees share in the responsibility for fulfilling GOAL’s commitment to equal employment opportunity and equal treatment. GOAL does not discriminate against any employee or;volunteer; or any applicant for employment or volunteering on the basis of age, gender identity, ancestry, political opinion, civil status, medical condition, ethnic background, disability, race, religion, sexual orientation, or any other characteristic protected by applicable laws. ;

Accountability within GOAL;

A commitment to GOAL values and GOAL’s integrity framework is critical to working with GOAL. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability: 1) Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols; 2) Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area; 3) Report any concerns about inappropriate behaviour of a GOAL staff or partner.;

Safeguarding;

Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.;

General Terms and Conditions;

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document.;